This Woman’s Raincoat Review Went Viral — You Won’t Believe the Brand’s Response

Jennifer Jensen from Texas never imagined her 30th birthday trip to New Zealand would spark an internet sensation. After her raincoat failed in the middle of a downpour, she filmed a lighthearted complaint — and the video exploded online. The unexpected twist? A major clothing brand saw it... and their response left everyone stunned.

“I bought this ‘rain jacket’ just a couple days ago,” she began in her video, explaining that she had chosen it specifically for its advertised waterproof qualities. “I’m 100% sure it’s raining outside — and I’m soaking wet.”

Taking a moment to show off the breathtaking landscape of New Zealand behind her, she clarified that she wasn’t looking for a refund. Instead, she made a playful yet pointed request: “Redesign this jacket and make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”

The complaint video quickly went viral, amassing over 14.8 million views and countless comments. Viewers were quick to note the noticeable silence from the well-known clothing brand. But that silence didn’t last long — it was shattered by an epic marketing response that took everyone by surprise.

In response, the brand posted a video on their TikTok page featuring a staff member — secretly skier Jossi Wells in disguise — picking up a red jacket from a local store in New Zealand. The clip then followed the employee as they boarded a helicopter to personally deliver the new jacket to Jensen at the top of a mountain.

The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” The video quickly racked up over 4 million views and thousands of comments. Among them was a thrilled reply from Jensen herself: “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she wrote.

Jennifer admitted she still isn’t sure why the original jacket failed and wondered if it was simply a “one-time product malfunction.” She explained, “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imagined it would go viral, and I didn’t post it expecting it would get any traction.”

“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted,” she added. “I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”

Later, Jennifer reported that she had already taken the new jacket out on a rainy hike — and it kept her dry for 8 miles.

Such a response from the brand impressed people, who began leaving numerous comments under the video. One person wrote, “A brand that understood the assignment.” Another added, “Give your marketing / social media team a raise because *this* is how ya do it. 👏🏻👏🏻👏🏻” The third one noted, “They saw an opportunity and absolutely smashed it 👏🏼!!!”

Look at this remarkable young woman who was born with a rare condition — and became an inspiration to thousands.